Terms of service
Article 1 – Definitions
The following definitions apply in these terms and conditions:
Reflection period: the period during which the consumer may exercise their right of withdrawal;
Consumer: a natural person acting for purposes which are outside his or her trade, business or profession and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Contract for continuous performance: a distance contract relating to a series of goods and/or services where the obligation to supply and/or perform is distributed over time;
Durable medium: any means that allows the consumer or the entrepreneur to store information addressed personally to them in a way that future consultation is possible and the stored information can be reproduced unchanged;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
Entrepreneur: a natural or legal person who offers goods and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of an organized distance selling system for goods and/or services by the entrepreneur, exclusively by using one or more means of distance communication up to and including the conclusion of the contract;
Means of distance communication: any instrument that can be used for concluding a contract without the simultaneous physical presence of the consumer and the entrepreneur at the same place and at the same time.
General conditions: these current General Conditions of the entrepreneur.
Article 2 – Identification of the entrepreneur
FLUFFY™
Sole proprietor: Hlukhota Volodymyr Ivanovych
Phone: +380 (44) 300-12-12
Email: info@fluffy.ua
Address: Kyiv, 7V Zhylianska St.
Nova Poshta branch for returns and/or correspondence: Ukraine, Kyiv, Nova Poshta No. 150
Article 3 – Applicability
These general conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Prior to concluding the distance contract, the text of these general conditions must be made available to the consumer. If it is not reasonably possible to provide the text, the consumer must be informed where the general conditions can be viewed at the entrepreneur's premises and they will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, the text of the general conditions may be provided to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer must be informed where the general conditions can be accessed electronically and that they will be sent free of charge by electronic means or otherwise upon request.
Article 4 – Offer
If the offer has a limited period of validity or is subject to conditions, this must be explicitly stated in the offer.
An offer is not binding. The entrepreneur is entitled to change or adapt the offer.
The offer contains a full and accurate description of the goods and/or services. The description is detailed enough for the consumer to properly assess the offer. If images are used, they truthfully represent the offered goods and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
- the price, excluding customs duties and import taxes (these additional costs are borne by the client). For customs clearance the postal and/or courier service may charge VAT or customs handling fees to the recipient;
- the cost of delivery;
- how the contract is formed and what actions are required; whether the right of withdrawal applies; the method of payment, delivery and performance;
- the period for accepting the offer and the period during which the entrepreneur guarantees the price;
- the distance communication charge if costs for using means of distance communication are calculated on a basis other than the regular base rate;
- whether the contract will be stored and how the consumer can view it;
- how the consumer can check and, if desired, correct data provided by them;
- other languages in which the contract may be concluded;
- codes of conduct the entrepreneur adheres to and how to consult them electronically;
- the minimum duration of the distance contract in case of a contract for continuous performance;
- Optionally: available sizes, colors and material types.
Article 13 – Payment
Unless otherwise stipulated, amounts payable by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6(1). In the case of a contract for services, this period starts after the consumer has received confirmation of the agreement.
The consumer is obliged to immediately notify the entrepreneur of any inaccuracies in the provided or stated payment details.
In case of late payment by the consumer, the entrepreneur may, subject to statutory limitations, charge reasonable costs that were previously communicated to the consumer.
Article 14 – Complaints procedure
Complaints regarding the performance of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered defects.
Responses to complaints must be provided within 14 days of receipt. If processing the complaint is expected to take longer, the entrepreneur will respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed reply.
If a complaint cannot be resolved by mutual agreement, a dispute arises which is subject to dispute resolution.
A complaint does not suspend the entrepreneur's obligations unless the entrepreneur has explicitly stated otherwise in writing.
If a complaint is found justified by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.
Article 15 – Disputes
Only Ukrainian law applies to agreements between the entrepreneur and the consumer to which these general conditions apply, even if the consumer resides abroad.
Contact:
📞 +380 (44) 300-12-12
