Privacy policy

Last updated: November 23, 2023

Welcome to fluffy.ua (“we”, “us”, “our”). Protecting personal information is very important to us. This Privacy Policy describes our practices regarding the collection, use, and sharing of your personal information when you visit the website or make a purchase on fluffy.com.ua (“Site”).

Contact information

For questions about this policy or our privacy practices you can contact us via:

Email: privacy@fluffy.ua

Phone: +380 (44) 300-12-12

Address: Kyiv, 7V Zhylianska St.

Collection of personal information

We collect information that identifies, relates to, describes, or could reasonably be associated directly or indirectly with an individual or device (“Personal Information”). This includes the following categories of Personal Information we may collect:

Device information

  • Purpose: to optimize the Site for your device and to perform analytics to improve our services.
  • How collected: automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Data collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order information

  • Purpose: to fulfill our agreement with you, process payments, arrange shipping, issue invoices/order confirmations, communicate with you, check orders for potential risk or fraud, and provide you with information or advertising in accordance with your preferences.
  • How collected: directly from you when you make a purchase.
  • Data collected: name, billing address, shipping address, payment information, email address, and phone number.

Customer service information

  • Purpose: to provide customer support.
  • How collected: directly from you.
  • Data collected: any additional information you provide when contacting us for support.
Minors

The Site is not intended for persons under 13 years old. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so that we can delete that information.

Sharing personal information

We share your personal information with service providers to help us provide our services and to fulfill agreements with you.

For example:

  • We use Shopify to manage our online store — you can learn more about how Shopify uses your personal information here.
  • We may disclose your personal information to comply with applicable laws and regulations, respond to subpoenas, warrants, or other lawful requests for information, or to protect our rights.
Behavioral advertising

We use your personal information to provide targeted advertising or marketing communications that we believe may be of interest to you.

For example:

  • We use Google Analytics to understand how our customers use the Site — you can learn more about how Google uses your personal information here.
  • You can opt out of Google Analytics here.
  • We share information about your use of the Site with our advertising partners using cookies or similar technologies.
Use of personal information

We use your personal information to operate the Site, provide services, process payments, fulfill orders, and notify you about new products, services, and offers.

Legal basis for processing (applies to residents of the European Economic Area)

If you reside in the European Economic Area (EEA), we process your personal information on the following legal bases:

  • Your consent;
  • Performance of a contract between you and the Site;
  • Compliance with our legal obligations;
  • Protection of your vital interests;
  • Our legitimate interests that do not override your fundamental rights and freedoms.
Storage of personal information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Your rights

You have the right to access your personal information, correct, update, or request deletion of that information. Residents of the European Economic Area also have the right to object to processing based on automated decision-making. To exercise these rights, please contact us using the contact information provided.

Cookies

We use cookies to improve your browsing experience, remember your preferences, and perform analytics. You can manage cookies through your browser settings.

Do Not Track

Our Site does not respond to “Do Not Track” signals from browsers.

Changes to this Privacy Policy

If you have a complaint about our privacy practices, please contact us. If you are not satisfied with our response, you may contact the data protection authority in your jurisdiction.

Notices

We may update this Policy to reflect changes in our information collection practices. If we make material changes, we will notify you here, by email, or via a notice on our Site.

Acknowledgement

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

Email: privacy@fluffy.ua
Phone: +380 (44) 300-12-12
Address: Kyiv, 7V Zhylianska St.